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Return Instructions


We understand that customer returns sometimes happen, and we are here to assist you through the process.

Ensuring the satisfaction of our customers is our top priority, and we take full responsibility for our products. Our goal is to guarantee 100% satisfaction for all buyers. If for any reason you are not completely satisfied with the machine, please do not hesitate to return it to us, and we will issue a FULL refund promptly.

Please note that while we are responsible for the shipping fee for delivering the item to you, the customer is responsible for the return shipping fee. 

To facilitate the return process, kindly ensure to include the order ID on the return package and provide us with the return tracking information. This will enable us to expedite the return process efficiently.

Return Address:

United States:

Project E Beauty Etake SBVPPXI
6903 NE 79th Ct, STE 202RD
Portland, OR 97218
Tel: 302-731-4600

Hong Kong:

Project E Beauty
Flat B1, 10/F, Block 2, Golden Dragon Ind Centre,
162-170 Tai Lin Pai Rd, Kwai Chung, N.T,
Hong Kong
Tel: +1-626-759-4232

United Kingdom:

Project E Beauty
Access House
1 Nestles Avenue
Hayes, UB3 4UZ
United Kingdom
Tel: 07515633496


Project E Beauty
Unit 1, 27 Windorah St,
Stafford QLD 4053
4053 Queensland
Tel: 0439 488 552